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Ann Mari Sellerberg

Ann Mari Sellerberg

Professor emerita

Ann Mari Sellerberg

Waiting and rejection: An organizational perspective - 'Cooling out' rejected applicants

Författare

  • Ann Mari Sellerberg

Summary, in English

Time spent waiting is frequently regarded as time wasted, and therefore as something to be avoided or at least minimized. In this article, however, waiting is viewed from an organizational perspective: delay and waiting are seen as integral to the strategic functioning of organizations, and to their handling of individual requests. Various kinds of waiting or intended organizational delays are described in terms of their contribution to 'cooling out'. Waiting as cooling out means that waiting pacifies those frustrated (or possibly frustrated) by the organization. The analysis also addresses various manifestations of the social dialogue between the organization and the rejected, including those cases where waiting does not have a cooling out effect.

Avdelning/ar

  • Sociologi

Publiceringsår

2008

Språk

Engelska

Sidor

349-362

Publikation/Tidskrift/Serie

Time & Society

Volym

17

Issue

2-3

Dokumenttyp

Artikel i tidskrift

Förlag

SAGE Publications

Ämne

  • Sociology (excluding Social Work, Social Psychology and Social Anthropology)

Nyckelord

  • waiting
  • time
  • rejection
  • organization
  • applicant
  • cooling out

Status

Published

Forskningsgrupp

  • Sociology of Everyday Life

ISBN/ISSN/Övrigt

  • ISSN: 0961-463X