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Ann Mari Sellerberg

Ann Mari Sellerberg

Professor emerita

Ann Mari Sellerberg

Waiting and rejection: An organizational perspective - 'Cooling out' rejected applicants

Author

  • Ann Mari Sellerberg

Summary, in English

Time spent waiting is frequently regarded as time wasted, and therefore as something to be avoided or at least minimized. In this article, however, waiting is viewed from an organizational perspective: delay and waiting are seen as integral to the strategic functioning of organizations, and to their handling of individual requests. Various kinds of waiting or intended organizational delays are described in terms of their contribution to 'cooling out'. Waiting as cooling out means that waiting pacifies those frustrated (or possibly frustrated) by the organization. The analysis also addresses various manifestations of the social dialogue between the organization and the rejected, including those cases where waiting does not have a cooling out effect.

Department/s

  • Sociology

Publishing year

2008

Language

English

Pages

349-362

Publication/Series

Time & Society

Volume

17

Issue

2-3

Document type

Journal article

Publisher

SAGE Publications

Topic

  • Sociology (excluding Social Work, Social Psychology and Social Anthropology)

Keywords

  • waiting
  • time
  • rejection
  • organization
  • applicant
  • cooling out

Status

Published

Research group

  • Sociology of Everyday Life

ISBN/ISSN/Other

  • ISSN: 0961-463X